Privacy Policy

Last updated: October 30, 2026

This Privacy Policy explains how Ompro (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit www.ompro.cn, register an account, place an order, or contact us. By using our website you agree to the practices described in this policy.

1. Information We Collect

• Account information: name, email address, phone number and password when you register.
• Order information: shipping address (consignee, address lines, city, state, ZIP code, country), phone number, products ordered, order value and payment status.
• Communication records: messages you send us through our contact forms, WhatsApp, email or other channels.
• Technical information: IP address, browser type, device information, pages visited and cookies (see Section 4).

2. How We Use Your Information

• To process, ship and track your orders, and to provide after-sales service.
• To create and manage your account and order history.
• To respond to your inquiries and provide customer support.
• To send order notifications and, where permitted, marketing messages (you may opt out at any time).
• To improve our website, products and services, and to prevent fraud and abuse.

We do not sell or rent your personal information to third parties.

3. Legal Bases for Processing

We process your information to perform our contract with you (fulfilling orders), to comply with legal obligations (tax, customs and record-keeping), based on our legitimate interests (operating and securing our business), and, for marketing messages, based on your consent.

4. Cookies

Our website uses cookies and similar technologies to keep you signed in, remember your shopping cart, and understand site traffic. You can disable cookies in your browser settings; some features (such as checkout) may not work correctly without them.

5. How We Share Information

We share personal information only with service providers who need it to serve you, including:

• Shipping carriers and freight forwarders, to deliver your orders;
• Payment service providers, to process payments securely (they receive only the data necessary to complete the transaction);
• Professional advisers and authorities, where required by law.

All service providers are bound to use your information only for the services they perform for us.

6. Data Retention and Security

We keep order and account records only as long as needed for business, tax and legal purposes, and apply reasonable technical and organizational measures to protect them. Payment details are processed by our payment providers and are not stored on our servers.

7. Your Rights

Depending on your location (including under the EU/UK GDPR and the California Consumer Privacy Act), you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information;
• Object to or restrict certain processing, and withdraw consent for marketing;
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us using the details below. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

8. International Transfers

We are based in China and your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards for such transfers.

9. Children

Our website is a business-to-business wholesale platform and is not directed to children under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top shows the latest version. Continued use of the website after changes means you accept the updated policy.

11. Contact Us

For any privacy questions or requests, contact us via WhatsApp: +86 135 4329 7559, or through the contact form on our website.