FAQ

Frequently asked questions about ordering wholesale phone repair parts from Ompro. If your question is not answered here, contact us on WhatsApp +86 135 4329 7559.

Orders & Pricing

Q1: Do you have a minimum order quantity (MOQ)?
No strict MOQ — sample orders are welcome. You can also mix different models in one order directly on our website. Bulk pricing tiers start at 100+ pcs per model; contact our sales team for a quotation. WhatsApp: +86 135 4329 7559.

Q2: Are the prices on your website wholesale prices?
Yes. All prices shown on our website are already wholesale prices (USD) — you can order directly without asking for a quotation first. Quantity discounts start at 100+ pcs per model; contact our sales team for a quotation on large-volume orders. WhatsApp: +86 135 4329 7559.

Q3: Are your products in stock? Can I order before paying?
Almost all products on our website are in stock; only a few items may be temporarily out of stock. You can add items to the shopping cart to total up your purchase amount, then submit the order and contact us — we will issue a Proforma Invoice (PI) and you pay afterwards.

Payment

Q4: What payment methods do you accept?
We accept Bank Transfer (T/T) via WorldFirst. Account details are provided on your PI — we do not publish them publicly for security reasons. See the Payment page.

Q5: How long does the payment take to arrive?
Funds typically arrive within 1–3 business days (holidays excluded). Send us the bank slip and we will track the remittance for you. Shipment is arranged within 7 days after payment confirmation.

Shipping & Delivery

Q6: Which couriers do you use?
DHL, FedEx, UPS or dedicated freight lines, depending on your country and order size. A tracking number is provided once the parcel is dispatched.

Q7: How long is delivery?
Express delivery usually takes 3–7 business days depending on the destination. Production or stock preparation time is confirmed on your PI.

Q8: Do you ship worldwide?
Yes, we ship to most countries. Some remote areas or restricted items may require a freight quote — contact us for details.

Warranty & Returns

Q9: Do the parts have warranty?
Yes. All parts carry a standard warranty against manufacturing defects, typically 30–180 days depending on the product line and quality grade. See the Aftersales Policy.

Q10: What if I receive defective items?
Please inspect within 7 days of delivery and report defects with order number, quantity and clear photos/video. Approved claims are settled by replacement, credit or refund. Returns are accepted within 30 days — see the Return & Refund Policy.

OEM & Customization

Q11: Can you print my logo or customize packaging?
Yes, OEM/ODM services are available for qualified orders (custom logo, packaging, quality grades). Contact our sales team with your requirements for a tailored quotation.

Q12: How do I contact you?
WhatsApp: +86 135 4329 7559 — or reply to the email thread of your quotation / PI. Business hours: Monday–Saturday, 9:00–19:00 (GMT+8).