Order Process

Ordering from Ompro is simple and transparent. Whether you are a repair shop, distributor or reseller, the process below applies to all wholesale orders.

Step 1: Place Your Order on the Website

Add the products you need to the shopping cart and submit your order on our website. The cart total shows the cost of the goods only (excluding shipping fee) — all prices are wholesale prices in USD.

Step 2: Confirm Shipping Cost & Receive PI via WhatsApp

Contact us on WhatsApp +86 135 4329 7559 with your order number. We will confirm the shipping cost for your destination and issue a Proforma Invoice (PI) covering the goods and freight, together with our official WorldFirst receiving account details.

Step 3: Payment

Pay by Bank Transfer (T/T) via WorldFirst using the account details on your PI. Funds typically arrive within 1–3 business days (holidays excluded). See our Payment page for details.

Step 4: Production & Quality Control

For in-stock items we prepare your order immediately after payment is confirmed. For made-to-order or custom-logo items, we confirm the production schedule with you. Every batch is tested before packing.

Step 5: Shipment & Tracking

Goods are dispatched by DHL / FedEx / UPS / dedicated line depending on your location and order size. A tracking number is sent to you as soon as the parcel is handed over. Orders ship within 7 days after payment confirmation unless otherwise agreed.

Step 6: Delivery & After-Sales Support

Upon delivery, please inspect the goods within 7 days. Our after-sales policy covers quality issues, returns and warranty claims — see the Return & Refund Policy and Aftersales Policy for full details. Your dedicated sales contact stays with you for every repeat order.